Подробные указания по pin up
Подробные указания по pin up
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The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Germany deposited money into ninecasino using her husband's account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses.
A long-time player from Poland was unable to withdraw his funds from NineCasino due to incomplete KYC verification. Despite having sent the required documents and contacted them via email and chat, the player had not received any feedback or help from the casino for two weeks. We had contacted the casino and they apologized for the delay and confirmed that the player's documents had been accepted.
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The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification.
After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.
The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The complaint was resolved as the player's deposit got credited.
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According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.
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After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.
The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in клик pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.
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